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About Us

Whitsunday Family Practice is a patient orientated General Practice Clinic commencing operation by Dr Melissa McCann in 2015. Our humble beginnings of a two consult room practice, to our large purpose built clinic completed in August 2016, located in Cannonvale at the heart of the breathtaking Whitsundays region.

Making Appointments

Every effort will be made to accommodate your preferred time and GP. Our standard consultation time is 15 minutes. Longer consultations are available on request. Please ask our receptionists if you require some extra time or are unsure how long you should book for. We ask that a double appointment be made for complex problems, mental health care plans and care plans, Insurance and Employment Medicals. Some of our Doctors require longer appointments for new patients. Please also book an appointment for each family member that needs to be seen.

Reception staff will attempt to contact you if there is any unforeseen delay or the doctor has been called away.

Every effort is made to keep as close to scheduled appointment times as possible. Variation occurs when it becomes necessary to fit in urgent cases between normal appointments. We apologise for delays, however suggest that you phone ahead of your appointment time to see how your GP is running.

Emergencies will always be given priority and our reception staff will attempt to contact you or update you on the progress of your scheduled appointment.

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Skype / Internet Appointments

Our practice offers prepaid Skype consultations to regular patients. These consultations are offered during the hours of 8:00am to 4:30pm.  Please note that these consultations do not attract a Medicare rebate.

Interpreter Services

Are available if required. Please let us know when you make an appointment and we can organise this for you.

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Culturally Appropriate Care

To assist with disease prevention and to deliver culturally appropriate care, please advise your GP of your cultural background

Prescriptions, Referrals and Medical Certificates

In general these are not able to be given without a consultation. Please discuss this with your doctor if you have any concerns. A fee will be charged for all prescriptions that are requested without a consultation and may only be offered at the discretion of the doctor.

Missed Appointments

Failing to attend for a scheduled appointment may result in a fee being charged. Please notify us at least one hour prior to your scheduled appointment time if you are unable to attend, so we may allocate the time to another patient. Please remember that our region has a shortage of GP’s and our doctors have waiting lists daily, so please do let us know if you will be unable to attend.

After Hours Care

Our practice does provide for evening after hours appointments, by arrangement.  Please call the clinic on 07 4948 3323 to make an after hours appointment.  Outside of our opening hours, the following after hours options are available- please call 13Health (13 43 25 84) for health advice, 000 if an emergency, or visit Proserpine Hospital if the matter is urgent.  For our regular patients only we do have an on-call doctor mobile, please note that a minimum call out fee does apply to call the doctor and assistant back to the clinic for an after hours visit.  Please call 07 4948 3323 for details of the after hours on-call mobile. Please note that our regular patients can call from 7:30am to access one of our many on-the-day appointments, to assist with acute medical needs.